The Path towards operational excellence

About

The Process

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I start by listening and then documenting your goals and current business challenges.  I'll take a deep dive into your strategic plans and spend quality time with you and your team.  Learn from an industry expert and explore the possibilities.

Customization

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Our relationship will be customized to your specific needs.  My experience spans all aspects of running a high performing contact center.  

About Me

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Retired Executive Vice President of Operations from Wells Fargo.  For 23 years, I have Wells Fargo through many ups and downs.  I specialize in operations with a focus on Collections and Recovery.  When I'm not working, I enjoy golfing, gardening, cooking, and playing with my dog.

Contact Me

Request A Consultation

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Lacentra Consulting LLC

Lacentra Consulting LLC 2992 NE Jackson School Rd Hillsboro, OR 97124 US

(503) 504-6655