I start by listening and then documenting your goals and current business challenges.  I'll take a deep dive into your strategic plans and spend quality time with you and your team.  Learn from an industry expert and explore the possibilities.

Our relationship will be customized to your specific needs.  My experience spans all aspects of running a high performing contact center.  

Retired Executive Vice President of Operations from Wells Fargo.  For 23 years, I have helped Wells Fargo through many ups and downs.  I specialize in operations with a focus on Collections and Recovery.  When I'm not working, I enjoy golfing, gardening, cooking, and playing with my dogs.